Frequently Asked Questions

EcoStore is passionate about developing and advancing global digital infrastructure across Africa. We are happy to have partnered with Link Commerce to bring our valued customers a quick and easy way to shop on international sites from the comfort of their mobile or desktop devices. The partnership between Link Commerce and DHL Express allows shoppers a stress-free shopping journey from the comfort of…anywhere!

Here are a few common questions about EcoStore and their answers:

  • How does EcoStore app work?
  • How do I know when my items have arrived?
  • How long will it take for me to get my items?
  • What is your return policy?
  • How do I monitor my order once I have made a purchase?
  • How do you ship items?
  • How much does it cost to ship and use the app?
  • What items cannot be shipped?
  • Are there weight and size restrictions?
  • Is it safe to shop on this site?